Sales regulations


1. Company details:

F.H.U. Grażyna Śmigasiewicz

34-400 Nowy Targ, ul. Szaflarska 82

NIP : 7122423679

 
2. Type and scope of activity of the online store.

  • Through the online store, the range of products is sold remotely via the Internet.
  • The offered assortment is new.


 3. Rules for making purchases

Before confirming the purchase, the online store provides the customer with the following information:

  • photo and description of the product
  • Price incl. VAT
  • Method of payment
  • Delivery option
  • Shipping cost


The customer places an order after familiarizing himself with the assortment. The store accepts the customer’s order.

After making the payment for the goods and posting the amount due for the product, the store is obliged to deliver the goods via a courier company within 7 days.

 
4. Payment methods:

  • Payment to a bank account via the online store
  • PAYPAL electronic payment system.

 

5. Methods of delivery of goods:

  •     The ordered goods are shipped within 7 days after the payment is credited to the bank account.
  • We ship the goods via a courier company.
  • The customer will be notified by e-mail about the shipment of the goods and will receive a tracking number from the courier.
  • A receipt confirming the purchase is sent together with the product or a VAT invoice is issued at the customer’s request.


6. Withdrawal from the contract

Time for withdrawal: 14 days – downloadable PDF form


7. Returns and complaints

  • The customer can return the goods to the seller
  • The returned goods cannot have any signs of use, they must be new
  • If the goods are dirty, dusty, stained, etc., there will be visible signs of use, it will not be accepted as a full-fledged return
  • The buyer bears the cost of returning the goods.
  • Packed goods should be properly secured for transport.
  • The refund for the returned goods is made within 7 days from the date of receipt of the goods.

 

8. Complaints:

  • The basis for the complaint is the purchase document (receipt, invoice, bank account statement).
  • Complaints should be reported to the e-mail address dekoracje.podhale1@gmail.com.
  • The complaint should specify the reason for its submission.
  • The condition for the complaint is that the product has a physical or legal defect
  • Delivery of the advertised goods to the company’s address along with the complaint document and proof of purchase.
  • The store will consider the complaint within 14 days.